Car Kings Company History

In 1995, John Cusmai founded Car Kings, Inc. in Wallington, NJ. The goal was to create a successful family-owned business that pays as much attention to the details of excellent customer service as it does to thorough, precise automotive maintenance and repair for the drivers of Bergen, Essex, & Passaic Counties in New Jersey. No small feat as it is a large area with drivers who have many different needs.

Car Kings started out small – Work orders were written by hand, and bookkeeping was done in ledgers. Eventually, because of John’s extensive automotive repair experience, the original goal was turned into a reality. Car Kings now has a team of dedicated, conscientious employees, five oversized work bays, an alignment bay, state-of-the-art specialty tools and technologies, and a spacious office with a clean, comfortable dedicated customer lounge.

As Car Kings has grown, the team stays current with the most up-to-date automotive repair technologies. Despite the growth, the original mission remains unchanged: to provide our customers with exceptional, professional customer service; service their vehicles with honest, timely, and high-quality workmanship; and honor our community with responsible environmental stewardship.

Why Choose Car Kings?

We’ll give you 6 good reasons!

1. Expertise – Your vehicles are serviced by technicians who are among the most qualified and experienced in the country. We’re proud of the prestigious certifications they’ve earned and we support their continued, on-going training and development.
2. Equipment – We invest in state-of-the-art tools and computer diagnostics equipment; technology that enables us to conduct even the most complicated diagnostics and repairs accurately and efficiently.
3. Service – Every single person who works at Car Kings is committed to the details of customer service that make the difference between an average experience and a great one – and we have the awards to prove it!
4. Convenience – We offer many services that make bringing your vehicle in as painless as possible, including on-line scheduling, discounted rental cars, one-way shuttles, early bird/night owl key drop, and a clean, comfortable waiting room, complete with hot coffee, tea, and free Hotspot Wi-Fi.
5. Professionalism – Car Kings is a family-owned business – one that has our name on it. We take great care to ensure that from the minute you walk in our front door, every interaction you have with our team exemplifies the core values on which we’ve built our company.
6. Value – You will receive services that are priced fairly and competitively. From simple oil changes to complicated diagnostic repair, you can trust you’re receiving the highest quality work for the best possible price. Plus, we offer a one-year or 12,000-mile warranty on all of the work we do.

The Car Kings Code of Ethics

Our goal at Car Kings is to provide our customers the information they need to make the best decisions about their auto repair and maintenance. We believe our job is to inform you accurately and honestly about what is going on with your car. Because we want you to be confident the decision you’re making is a good one, we’ll give you the what/why information first: what the repair does and why we’re recommending it. We’ll also tell you up front, not only how much it will cost, but how much you’ll save in the long run by getting it done sooner rather than later. Our main priority is to address your initial concerns and ensure your vehicle is SAFE.

Car Kings’ Mission Statement

The goal of Car Kings is to provide our customers with complete vehicle maintenance and repairs on all import and domestic cars, trucks, mini-vans and SUVs. We ar committed to providing exceptional, professional customer service; quality, timely and honest workmanship; and good stewardship of the environment. We work with our customers to ensure their vehicles are kept safe and efficient with a minimum of expense and time out of service.

Every CAR KINGS employee promises to:

• Accurately diagnose and recommend corrective measures for repair.
• Present all options to our customers, and help them make the best choices for their individual situation.
• Recommend preventative maintenance items to help increase the life span and efficiency of our customers’ vehicles, and help maintain their investment.
• Offer a price estimate on all recommended work.
• Obtain prior authorization for all work performed.
• Make every effort to meet promised deadlines.
• Treat everyone honestly, fairly and with respect.
• Treat every customer’s vehicle as we would our own.
• Operate our business according to what is best for the customers, our employees, the community, and the industry.
• Go above and beyond accepted industry standards of service, training and certification.
• Maintain a safe, clean and environmentally-friendly facility.

You can count on the automotive repair technicians at Car Kings in Wallington, New Jersey, to keep your car, truck, SUV, or van on the roads longer and safer. Schedule your appointment today by calling (973) 473-9300 or clicking here.